Alaska Heart & Vascular Institute

Committed to Excellence in Cardiology

  • Patient Portal
  • For Physicians
  • Contact Us
  • Locations
  • Physician Referral

Request Appointment: Anchorage: 907-561-3211
Matsu: 907-761-5470 | Soldotna: 907-564-2300
Electrophysiology (EP): 907-264-5710
Referrals/Scheduling Fax 1-800-537-4124

  • Home
  • About Us
    • Locations
    • In the Community
    • Our Newsletter
    • Research
    • Media Room
    • Preventative Care
    • Stories from the Heart
    • The Alaska Heart Beat Blog
  • Physicians
    • Cardiologists
    • Advanced Practice Providers
  • Services
    • General Cardiology
    • Diagnostic Testing
    • Interventional Cardiology
    • Heart Rhythm Management
    • Heart Failure
    • Peripheral Arterial Disease
    • Vein Clinic
  • Patients
    • Insurance Information
    • Pay Your Bill Online
    • Appointments
    • Financial Policies
    • Price Transparency
    • For New Patients
    • Referred for Diagnostic
    • Rate Your Visit
    • Suggested Reading
  • Employment
    • Physician Recruitment
  • Surgery Center
    • Patient Rights & Responsibilities
    • Physicians & Staff
    • Patient Privacy
    • Before and After Surgery
    • Quick Facts
    • Contact Information

Patient Rights & Responsibilities

Patient Rights

Confidentiality and Privacy

You have the right to:

  • personal privacy
  • personal information being shared only with those who are involved in your care
  • confidentiality of your medical and billing records

Access to Medical Records

You have the right to:

  • review and get a copy of your Medical Records at any time upon written request

Decision Making

You or your representative has the right to:

  • be informed of your rights before patient care is given or discontinued whenever possible
  • receive complete and current information regarding your health status in terms you can understand
  • participate in care planning treatment and discharge recommendations
  • receive an explanation of any proposed procedure or treatment, including risks, serious side effects and treatment alternatives
  • make informed decisions regarding care and treatment
  • participate in managing your pain effectively
  • request a specific treatment
  • refuse or discontinue a treatment to the extent permitted by law and to be informed of the consequences of such refusal
  • request a second opinion
  • have persons of your choice and your physicians promptly notified of hospital admission
  • write a Living Will, Medical Power of Attorney, and/or a CPR Directive
  • accept, refuse or withdraw from clinical research
  • choose or change you healthcare provider
  • receive care and/or a referral according to the urgency of your situation
  • when medically stable, you may be transferred to another facility (hospital) after the need has been fully explained

Quality of Care

You have the right to:

  • respectful treatment, which recognizes and maintains your dignity and values
  • care in a safe setting
  • identification of all healthcare providers
  • know who is primarily responsible for your care
  • Pastoral and/or spiritual support
  • Interpreters and/or special equipment to assist language needs
  • information about continuing healthcare requirements following discharge
  • patients will be free from all forms of abuse and harassment

Grievance Process

You and your representative have the right to:

  • report a complaint verbally or in writing to your healthcare providers and administrators without a fear of reprisal
  • contact the Administrator at 264-5835 to file a formal grievance receive a timely response with the results of your complaint (when issued to the Surgery Center directly); unresolved complaints are directed to the Center Director within 3 days and are responded to within 7 days.

Seclusion and Restraints

You have the right to:

  • to be free of any sort of restraint unless medically necessary
  • be free from seclusion or restraint for behavioral management unless there is a need to protect your physical safety or the safety of others

Billing

You have the right to:

  • A complete explanation of your bill.

Patient Responsibilities

Please know that we support you in meeting your responsibilities during your stay.

Providing Information

You have the responsibility to:

  • provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other health-related matters
  • report perceived risks in your care and unexpected changes in your condition
  • understand your treatment plan, and ask questions when needed
  • provide accurate and updated information for insurance and billing

Involvement

You have the responsibility to:

  • actively participate in your treatment by following your recommended treatment plan

Respect and Consideration

You have the responsibility to:

  • act in a respectful and considerate manner toward healthcare providers, other patients, and visitors; physical or verbal threats are not tolerated
  • respect the property of others
  • be mindful of noise levels

Insurance Billing

You have the responsibility to:

  • know the extent of your insurance coverage
  • know your insurance requirements such as pre-authorization, deductibles and co-payments
  • call the billing office with questions or concerns
  • fulfill your financial obligations as promptly as possible
  • contact our Business Office at 907-550-2263 if you have any questions or concerns

CMS Ombudsman Webpage:
1-800-MEDICARE (1-800-633-4227) or http://www.medicare.gov/Ombudsman/activities.asp Select inquiries/complaint (Medicare recipients)

AAAHC, The Accreditation Association for Ambulatory Health Care, Inc.
847-853-6060 or http://www.aaahc.org/eweb

Elder Abuse Hotline:
1-800-478-9996 (toll free in Alaska) or 907-269-3666

Department of Health:
State of Alaska:
Dept. of Health & Social Services
Div. of Health Care Services
4501 Business Park Blvd. Ste. 24, Bldg L
Anchorage, AK 99503
907-334-2483 or Toll Free 1-888-387-9387 or http://www.hss.state.ak.us

  • Patient Rights & Responsibilities
  • Physicians & Staff
  • Patient Privacy
  • Before and After Surgery
  • Quick Facts
  • Contact Information

Appointment Self-scheduling

Request an Appointment Online

Request Medical Records

Like Us On Facebook

Alaska Heart & Vascular Institute
Committed to Excellence in Cardiology
3841 Piper St.
Anchorage, AK 99508
(907) 561-3211

  • Facebook
  • Home
  • About Us
    • Locations
    • In the Community
    • Our Newsletter
    • Research
    • Media Room
    • Preventative Care
    • Stories from the Heart
    • The Alaska Heart Beat Blog
  • Physicians
    • Cardiologists
    • Advanced Practice Providers
  • Services
    • General Cardiology
    • Diagnostic Testing
    • Interventional Cardiology
    • Heart Rhythm Management
    • Heart Failure
    • Peripheral Arterial Disease
    • Vein Clinic
  • Patients
    • Insurance Information
    • Pay Your Bill Online
    • Appointments
    • Financial Policies
    • Price Transparency
    • For New Patients
    • Referred for Diagnostic
    • Rate Your Visit
    • Suggested Reading
  • Employment
    • Physician Recruitment
  • Surgery Center
    • Patient Rights & Responsibilities
    • Physicians & Staff
    • Patient Privacy
    • Before and After Surgery
    • Quick Facts
    • Contact Information
  • Request an Appointment
  • Patient Portal Login
  • Information for New Patients
  • Online Bill Pay
  • Referred for Diagnostic Testing
  • Rate Your Visit
  • Physician Referral
  • Privacy Policy
  • Terms and Conditions
  • Practice Login
Top of Page
Copyright © 2023 Alaska Heart & Vascular Institute · All rights reserved. Website by Sundog Media, LLC