Welcome to the Alaska Heart Institute. As a courtesy to our patients, we will bill your insurance for your care. However, you are ultimately responsible for any outstanding balance.
In order to submit charges for your care and to be able to assist in having your insurance pay for your care promptly and completely, we need the following information:
Demographic Verification: During your appointment in our office, our Support Service Representatives will update your demographic information every six months.
Insurance Cards: Please bring your insurance card(s). We will need to see them at the first appointment and at least annually thereafter so we may verify eligibility. You must notify us immediately if you lose coverage, change health plans or if there are any changes affecting your eligibility or coverage.
Referrals: Some health plans require a referral to obtain the services of a specialist, such as a cardiologist. These health plans will not pay for services rendered without a referral. It is your responsibility to obtain a referral prior to treatment. If you have not obtained the necessary referral, you may either reschedule your appointment or pay the visit in full.
Patients without insurance (Self-Pay): Payment in full is due at the time of service unless you make other arrangements with our billing department.
Co-Payments, Deductibles and Co-Insurance: If your insurance plan requires a co-payment or co-insurance payment will be expected at the date of service unless prior arrangements have been made. Most health plans require you to meet a deductible amount. You are responsible for any final balance not paid by your insurance.
Payment Methods: We accept cash, personal checks, money orders, and MasterCard or Visa as payment for services rendered. A returned check fee will be assessed to your account for every check returned for insufficient funds, stopped payment, or closed account.
Balances for Previous Services: Our billing specialist will discuss any balance on your account and assist you with payment arrangements.
Insurance Claim Submission: The Alaska Heart Institute will submit the charges for your services to your primary and/or secondary insurance company on your behalf. The Alaska Heart Institute offers this service as a courtesy, however you are ultimately responsible for payment of your account.
Collection: If you are responsible for some or all of the charges for our services, you will receive a monthly statement from the Alaska Heart Institute or Alaska Cardiovascular Surgery Center. We require payment in full after your insurance plan responds to our request for payment. Our staff is available to review your account, please do not hesitate to contact us for assistance. Unpaid balances may be referred to a collection agency if other arrangements have not been made.
Contact Information: Alaska Heart Institute Billing Office can be reached at (907) 561-3211. Please feel free to contact us with any questions or concerns.